Floloop Happiness Guarantee

When you purchase a service through FloLoop, you can expect that service to be delivered as described.



If the delivered service materially differs from what was advertised, or if the service is not delivered as promised, you may be eligible for a refund or account credit through our Happiness Guarantee.

• You may qualify for a refund review if:
• 
  
• The service was never delivered or delayed by more than 20% of the stated timeline.
• The service provider fails to complete the purchased work.
• The delivered work substantially differs from the service description.
• Agreed-upon deliverables are not provided.
• A duplicate charge or billing error occurred.



The Happiness Guarantee does not cover:



• Changes of mind after purchase.
• Differences in personal taste, style, or subjective preferences when the service was delivered as described.
• Delays caused by missing information, approvals, feedback, or assets required from you.
• Requests for additional work outside the original service scope.
• Services that have already been fully delivered according to the listing description.
• Dissatisfaction resulting from business outcomes, sales performance, marketing results, or other factors outside the direct control of FloLoop or the service provider.

If you’re dissatisfied with a service purchase, please contact FloLoop Support as soon as possible.



To be eligible for review, requests must be submitted within 14 days of service delivery or within 30 days of purchase for services that have not yet been delivered.

When reviewing your refund request, FloLoop may evaluate:



• The service listing and scope of work
• Order details and delivery records
• Communications submitted through FloLoop
• Deliverables, files, or other work product provided
• Any additional information relevant to the request



Our team will investigate the situation and determine an appropriate resolution based on the facts available. We may request additional information from you during the review process.



Where appropriate, FloLoop will work directly with the service provider on your behalf to clarify deliverables, address concerns, or facilitate a quick resolution.

Our goal is to resolve issues fairly, efficiently, and in a manner that supports both customer satisfaction and service quality.

After review, FloLoop may:



• Issue a full refund
• Issue a partial refund
• Provide FloLoop account credit
• Deny the request if the service was delivered as described



All decisions are made at FloLoop’s reasonable discretion based on the available information and evidence.

Most requests are reviewed within 5–10 business days.



Approved refunds are typically returned to the original payment method within 5–10 business days, depending on your financial institution.

To protect customers, service providers, and the integrity of the platform, FloLoop reserves the right to deny claims that are fraudulent, abusive, or inconsistent with this policy.



Repeated misuse of the Happiness Guarantee may result in account restrictions, suspension, or termination of platform access.

If you’re dissatisfied with a service purchase, please contact FloLoop Support as soon as possible.



To be eligible for review, requests must be submitted within 14 days of service delivery or within 30 days of purchase for services that have not yet been delivered.

When reviewing your refund request, FloLoop may evaluate:



1) The service listing and scope of work

2) Order details and delivery records

3) Communications submitted through FloLoop

4) Deliverables, files, or other work product provided

5) Any additional information relevant to the request



Our team will investigate the situation and determine an appropriate resolution based on the facts available. We may request additional information from you during the review process.



Where appropriate, FloLoop will work directly with the service provider on your behalf to clarify deliverables, address concerns, or facilitate a quick resolution.

Our goal is to resolve issues fairly, efficiently, and in a manner that supports both customer satisfaction and service quality.

FloLoop was built to help entrepreneurs move forward with confidence. While no service relationship is perfect, we’re committed to treating every customer fairly and working diligently to resolve concerns when they arise.



Your success and satisfaction matter to us, and we’re grateful for the opportunity to help you build and grow your dream business.