HAPPINESS GUARANTEE
If A Service Isn’t Delivered As Described, We’ll Make It Right
When you hire an expert through the Floloop marketplace, you should get what the listing promised. If you don’t, tell us and we’ll review it. Depending on what happened, you can get a full refund, a partial refund or account credit.
HOW IT WORKS
Three Steps To Make It Right
Contact support, we review what happened, and we put it right with a refund, a partial refund or account credit.
What’s Covered
You Can Ask For A Review If:
✓ The service was never delivered, or it was more than 20% late against the stated timeline.
✓ The provider didn’t finish the work you paid for.
✓ What you got is clearly different from the service description.
✓ Deliverables you agreed on weren’t provided.
✓ You were charged twice or there was a billing error.
The Guarantee Doesn’t Cover:
✕ Changing your mind after you buy.
✕ Personal taste or style, when the work was delivered as described.
✕ Delays caused by information, approvals, feedback or files we were waiting on from you.
✕ Extra work outside the original scope.
✕ Services already fully delivered as described in the listing.
✕ Business results such as sales or marketing performance, which depend on things outside our or the provider’s control.
HOW IT WORKS
How To Ask
1
Contact Support.
Email support@floloop.com or call 1-877-834-8964. Do this within 90 days of purchase, under our 90-Day Happiness Guarantee.
2
We Review It.
We look at the listing, your order, messages sent through Floloop and the files delivered. We may ask you for more details. Most reviews take 5 to 10 business days.
3
We Resolve It.
We may give a full refund, a partial refund or account credit. If the service was delivered as described, we may decline the request. Where it helps, we’ll work with the provider directly to fix the problem.
Refunds And Fair Use
Approved refunds usually go back to your original payment method within 5 to 10 business days, depending on your bank.
Decisions are made at Floloop’s reasonable discretion, based on the information we have.
To protect customers, providers and the platform, we can decline claims that are fraudulent, abusive or don’t fit this policy. Repeated misuse can lead to account restrictions, suspension or losing access to Floloop.
KEEP EXPLORING
More From Floloop
Floloop Plans And Pricing
Every plan includes our 90-Day Happiness Guarantee.
Talk To A Real Person
Email, call or chat with us before you buy a service.
Questions About Getting Help
How the marketplace works and what to do if something goes wrong.
Questions Before You Buy?
Ask us before you hire anyone. We’d rather help you pick the right service than sort out the wrong one later.